Terms of Service

These terms govern your use of PerkTrak, a loyalty and rewards platform operated by PerkTrak ("we", "us"). By creating an account or using the service you agree to these terms.

1. The service

PerkTrak provides digital loyalty stamp cards and points-based rewards campaigns. You configure and run your own programmes; we provide the software. We may improve or change features over time, and will give reasonable notice of changes that materially reduce the service.

2. Your account

• You must provide accurate information and keep your credentials secure.
• You are responsible for activity under your account, including staff accounts you create.
• You must be authorised to act for the business you register.

3. Subscriptions and billing

• Paid plans are billed in advance, monthly or annually, through our payment provider Stripe. Prices are shown at checkout.
• New subscriptions include a 14-day free trial. You can cancel during the trial and pay nothing.
• You can cancel at any time from the billing portal; monthly plans end at the close of the billing period. Annual plans are refunded pro-rata for unused whole months.
• If payment fails we will retry; continued failure may lead to suspension of the service.

4. Your customers and your responsibilities

• You are the data controller for your customers' personal data collected through your loyalty programmes; we process it on your behalf.
• You must run your programmes lawfully, including obtaining any consents your customers' participation requires.
• You are responsible for honouring the rewards you offer.

5. Acceptable use

You must not use PerkTrak to send spam, infringe others' rights, attempt to breach security or tenant isolation, or run unlawful promotions. We may suspend accounts that do.

6. Data

You can export your customer data at any time from the admin. On cancellation your data is retained for 90 days, then deleted. See the Privacy Policy for details.

7. Availability and liability

We aim for high availability but the service is provided "as is" without warranty of uninterrupted operation. To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid in that period. Nothing in these terms limits liability that cannot be limited by law.

8. Termination

You may stop using the service at any time. We may terminate accounts for material breach of these terms with reasonable notice where practicable.

9. Changes to these terms

We may update these terms; material changes will be notified by email at least 14 days before they take effect. Continued use after that constitutes acceptance.

10. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.